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EstateGuru-Beta
1 VOTE
Created by Guest
Created on Mar 12, 2025

Don't show a list of inactive accounts on password reset

We shouldn't show a list of inactive accounts when requesting a password reset. Currently, it gets all accounts that have the email regardless if they are active or not.


Zendesk Notes:

Request #15934 "Advisor Login When Deleted" was closed and merged into this request. Last comment in request #15934:

When an advisor has an inactive login in another white label or in the same white label, the forgot password link displays both the inactive and active logins in a dropdown. The advisor doesn't know which one to select to trigger the forgot password process.

Not sure if this is a bug or not but seems like we should not display the disabled login to the advisors.

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