Tech Escalation : Amended Former Spouses Don't Add to Disinherited List
please see screenshot of plan prior to manual change by AM Thomas Thomas #60822 Heather Amey When I went into the client's dashboard, I clicked on Make Changes to Married Trust and the tool populated the Disinherited individuals. Would the client ...
Hello, I'm having trouble re-sharing access to my documents with my brother in the website. I am Acct # 54136, Kevin & Maurya Brenneman, through Raymond James. I have already shared some of the documents with my brother once, but the link expi...
Tech Escalation - Tool Will Not Trash Extra Client Account
The client, Michelle Faucett, created an additional account for herself in her attempt to login. I have tried several times to delete the one that is highlighted and the tool still has it in the advisor.estateguru.com white label. I cli...
Tech Escalation - 4 Clients Error Message When Assigning Deeds
In deed orders, the tool will not let me assign the order or save a message in the Notes for these clients; Thuyvan Do, Patsy Ann Campbell, and Robert & Judy Blythe and Jan & Robert Newey. Their orders are dated Thuyvan 01/4/2022 and Blyth...
https://www.loom.com/share/adfe5d17d55d4113b135828f3ea3b131 Common question Does it require one or multiple files Don't like that the upload is under the file
Tech Escalation - False Amendment Fee Sarah Jones #57202
This estate plan is younger than a year and but it is presenting an amendment charge. Can we please have this removed. This account has been fixed. Joanie Westwood I am not sure if there is already a bug for this or not, but this was caused by hav...