Conversation with Michael Bogdan

Chat started: 2024-03-14 08:25 PM UTCServed by: Allison ShawURL: undefinedChat ID: 2403.15987641.U71tAZtgWmDo8(08:25:22 PM) *** Michael Bogdan joined the chat ***(08:24:52 PM) Web User 65f35d07399ca5c6737b3033: 502 Bad Gateway Error(08:25:00 PM) Web User 65f35d07399ca5c6737b3033: Chat with an agent(08:25:18 PM) Web User 65f35d07399ca5c6737b3033: Name: Michael BogdanEmail: mrb@thenestegg.net(08:25:56 PM) Allison Shaw: This is Allison, how can I help you today?(08:26:00 PM) Michael Bogdan: Saving profile- get 502 Bad gateway error(08:26:49 PM) Allison Shaw: One moment while I look up your account.(08:27:33 PM) Allison Shaw: I see your account in here with all of the information filled out. Where you trying to update anything in particular or just saving your account?(08:27:48 PM) Michael Bogdan: first time user(08:28:06 PM) Allison Shaw: We know there is a system bug that gives the 502 bad gateway error, and though the error screen shows up, it should still save your information.(08:28:20 PM) Allison Shaw: Could you please log out and try logging in again to verify that all of your information is listed correctly?(08:28:27 PM) Michael Bogdan: ok(08:31:25 PM) Michael Bogdan: all appears OK(08:31:39 PM) Allison Shaw: Wonderful. Is there anything else I can help you with today?(08:31:59 PM) Michael Bogdan: no... ciao(08:32:14 PM) Allison Shaw: Have a great day.(08:42:09 PM) *** Michael Bogdan left the chat ***

Conversation with Michael Bogdan

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Jason Workman Heather has mentioned she's submitted a ticket for the "502 bad gateway error" advisors get when they submit/update their profile. We've had a few more advisors reach out to us that they are getting this error. Thank you.

Chat ended: 2024-03-14 08:42 PM UTCName: Michael Bogdan

(2:24:41 PM) Estate Guru: Hello there! Have a question? I'm here to help.

(2:24:52 PM) Web User 65f35d07399ca5c6737b3033: 502 Bad Gateway Error

(2:24:54 PM) Estate Guru: I'm sorry, I didn't quite catch that. Could you please rephrase your question or select one of these options?

CHAT WITH AN AGENT

(2:25:00 PM) Web User 65f35d07399ca5c6737b3033: Chat with an agent

(2:25:02 PM) Estate Guru: No problem. Just share a few details and I'll connect you with someone from our team.

(2:25:03 PM) Estate Guru:

(2:25:18 PM) Web User 65f35d07399ca5c6737b3033: Name: Michael Bogdan

Email: mrb@thenestegg.net

(2:25:20 PM) Estate Guru: Thanks. Let me connect you with a customer support agent.

(2:25:56 PM) Allison Shaw: This is Allison, how can I help you today?

(2:26:00 PM) Michael Bogdan: Saving profile- get 502 Bad gateway error

(2:26:49 PM) Allison Shaw: One moment while I look up your account.

(2:27:33 PM) Allison Shaw: I see your account in here with all of the information filled out. Where you trying to update anything in particular or just saving your account?

(2:27:48 PM) Michael Bogdan: first time user

(2:28:06 PM) Allison Shaw: We know there is a system bug that gives the 502 bad gateway error, and though the error screen shows up, it should still save your information.

(2:28:20 PM) Allison Shaw: Could you please log out and try logging in again to verify that all of your information is listed correctly?

(2:28:27 PM) Michael Bogdan: ok

(2:31:25 PM) Michael Bogdan: all appears OK

(2:31:39 PM) Allison Shaw: Wonderful. Is there anything else I can help you with today?

(2:31:59 PM) Michael Bogdan: no... ciao

(2:32:14 PM) Allison Shaw: Have a great day.